Refund policy

We’re builders, not gatekeepers. If something shows up wrong or broken, we’ll make it right fast. If you changed your mind, we’ll help—within the rules below. Because we dropship from multiple manufacturers, all returns follow the manufacturer’s RMA rules and inspection standards.

Return Window

  • General Merchandise Returns

    • RMA Required: All returns must have a Return Merchandise Authorization (RMA). Packages returned without an RMA will not be processed.

    • How to Request: Submit a contact form or email us at help@wildfiveperformance.com with your name, order number(s), and part number(s) of the item(s) you wish to return

    • Return Location: All returns must be shipped to the address listed on your RMA form. Returns sent elsewhere will not be accepted.

    • Restocking Fee: A 15% restocking fee applies to all returns.

    • Condition Requirements: Items must be new, unused, and in original manufacturer packaging. No returns on items that have been opened, installed, or used.

    • Custom Items: Products with custom paint or finishes cannot be returned.

    • Time Frame: RMA requests must be made within 30 days of receipt, and returns must be shipped within 30 days of the original invoice date.

Condition Requirements (Performance Parts)

  • New, uninstalled, unmounted, unused. No tool marks, no fuel/oil residue.

  • All original packaging (boxes, labels, foam), all hardware/accessories, manuals, and UPCs included.

  • Ship back exactly how it was packed. Damage from poor repacking can void the return.

Defects, Damage, or Wrong Item

  • Report within 72 hours of delivery with clear photos of the item, packaging, and shipping label.

  • We’ll repair, replace, or refund per manufacturer policy.

  • We cover return shipping for approved defects/our errors.

  • Freight/LTL deliveries: Note damage on the carrier’s BOL at delivery and photograph before unwrapping. Hidden damage must be reported within 48 hours.

Change-of-Mind / Fitment Miss

  • Returns for reasons other than defect are accepted within 30 days if eligible.

  • Customer pays return shipping. Original shipping is non-refundable.

Non-Returnable (Final Sale)

  • Electronics/electrical: ECUs, sensors, harnesses, lighting, ignition, modules, and anything with a connector once opened.

  • Tuning/software, license keys, and calibration files.

  • Mounted/used items: wheels once tires are mounted, tires once mounted or driven, installed parts, cut/modified components.

  • Fluids/chemicals, gaskets once opened, safety gear worn/used.

  • Custom/special orders (made-to-order, built-to-spec).

  • Closeout/clearance items marked Final Sale.

Refund Timing

  • Refunds process to your original payment method 3–10 business days after the supplier confirms receipt and passes inspection.

  • If the return is rejected (used, missing parts, damaged, altered), we’ll send photos and options (return to you at your cost).

Fitment Responsibility

  • You’re responsible for verifying year/make/model/engine/trim and any required supporting mods (fueling, tuning, clearance).

  • Not sure? Contact us before before ordering. We’re happy to sanity-check fitment.

Cancellations

  • Before fulfillment: We’ll cancel if the order hasn’t entered processing at the supplier.

  • After fulfillment/shipped: Treat as a standard return.

  • Custom/special orders: Not cancellable once the manufacturer starts production.

Warranties

  • Manufacturer warranties apply; terms vary by brand.

Shipping Issues

  • Lost in transit: We’ll work with the carrier. Replacement/refund issued once the carrier confirms loss or per manufacturer policy.

  • Wrong/insufficient address or refused delivery: Reship fees apply. Original shipping is non-refundable.